Returns & Exchanges

We want you to feel like you are walking on clouds; if your FRANKIE4 shoes aren't the perfect fit, you can return them within 30 days of purchase. We offer easy returns and exchanges to ensure you find your ultimate pair with total peace of mind.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Choose Your Option

  Select whether you would like a size exchange, store credit, or a refund to your original payment method.

• 3.
  Pack and Label

  Place the unworn shoes in their original packaging and attach the prepaid shipping label provided via the portal.

• 4.
  Drop Off and Track

  Drop your parcel at any authorized shipping location and keep your tracking number handy while we process your request.