Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know which size to order?
We recommend using our printable Fit Tool or referring to our size guide. If you are between sizes, many of our styles feature the Sole Saver Packâ„¢, allowing you to customize the fit to your foot width.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What makes FRANKIE4 footwear different?
Our footwear is designed by podiatrists and physiotherapists. Each pair features hidden functional support, including arch support, heel cradling, and cushioning designed to alleviate common foot pain.
How do I care for my leather shoes?
To maintain the quality of your leather shoes, we recommend using a leather conditioner every 4-6 weeks and a waterproof spray before your first wear to protect against the elements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options like Afterpay and Klarna for your convenience.